Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. You can return or exchange almost everything within 15 days of delivery. We want to ensure a satisfactory customer experience that’s why our return policy is set for 15 days of delivery. Our system will accept the order by deducting the equivalent amount of the respective currency. However, if your card currency is other than USD, you can place your order. We accept payments online using Visa and MasterCard credit/debit cards in USD. The cardholder must retain a copy of transaction records and Merchant policies and rules.Ĭancellation can be done within 24 hours of order placement, the customer should contact support for requesting order cancellation, restocking fee, and merchant processing fees will apply and After processing start cancellation charges will be charged $45. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order. The website reserves the right to refuse or cancel any order for any reason at any given time. Please note that there are cases when an order cannot be processed due to various reasons. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer's responsibility to contact the courier company. Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. Moreover, a signature is required for the delivery of the items. Please check with your country's customs office to determine what these additional costs will be prior to buying.įor your safety and security, we do not deliver to APO, FPO, or PO box addresses.
These charges are the buyer's responsibility. This means prices are exclusive of all taxes and duties. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc.Īll the orders are shipped on a Delivery Duty Unpaid (DDU) basis. We accept and ship orders to all countries except for Russia, Brazil, Israel, and OFAC and Sanctioned Countries. For orders with deadlines, we encourage customers to communicate their desired delivery date to the Customer Services agent before placing the order. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. However, due to the different nature of all custom orders, we do not have a pre-specified fulfillment date. We strive to minimize fulfillment time for our custom orders as well and usually dispatch within 5-6 weeks. However, it can take up to 15 business days for your item to be shipped.
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However, if your custom order doesn’t fit you well, we do the first alteration free of cost.Īll our regular orders are usually shipped within 7 business days. We share the actual pictures of your custom order before dispatching it to minimize the return rate.
We are committed to getting you your perfect jacket in the first go. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
Your card number will be protected using SSL, an industry-leading encryption standard. Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. LENGTH:For jacket's or coat's length start measuring from the back at the center of the shoulder, just below the back collar to the place where you want the jacket or coat to end.Please Note, Standar Length Varies for Every Design & item.CHEST: With arms relaxed at your sides, measure the fullest circumference of the chest, keeping the tape parallel.SLEEVES: Start measuring from your shoulder seam, with your arm slightly bent, to the tip of your wrist.SHOULDERS:Measure from the tip of one shoulder, across your back to the tip of your other shoulder.To customize an order please use the following procedure to measure the size of your body. We offer this opportunity to our prestigious clients because customer satisfaction is our TOP priority. CUSTOM SIZE ORDERS : If in case your size is not available in our sizing chart, we offer our valued customers the opportunity to get their orders customized with a very nominal fee & sometimes without any charge, so you are able to get the most of your investment and can enjoy the perfect fit without going through the hassle of exchanging your sizes & orders of your purchased items.
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